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Privacy Policy

Privacy Policy

This Privacy Policy explains how Speak Ease handles personal data when people visit the website, make course enquiries, enrol, or take part in small-group language courses and related services.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Details

Privacy email
office@fortdragonbathhook.click
Privacy phone
+44 7890 703695
Postal address
2 Botley Road, Curdridge, Southampton, SO32 2DS
Privacy contact
Use the contact details below for privacy questions, requests, or concerns about this notice.
Contact Page
01 · Purpose

Why We Use Data

We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise lessons, provide guided practice and progress summaries, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about course changes, materials, and administrative matters.

Processing is limited to course administration, website operation, and related compliance needs.
02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, administration, payment processing, record keeping, and similar operational functions. These parties may process data only for the services they provide to us and under appropriate confidentiality and security obligations.

Operational recipients are used only where they are needed to run the service.
03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information to support fraud prevention, security, or the handling of complaints and disputes.

Legal disclosure is handled narrowly and only when there is a proper basis to do so.
User Rights

Your Rights

Subject to applicable law, individuals may ask for access to their data, correction of inaccurate information, deletion in limited cases, restriction of certain processing, or objection where we rely on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights depend on the nature of the data and the reason it is processed.
Requests

How to Make a Request

Requests should describe the data or issue concerned so we can review it efficiently. If a request is complex or if the law allows an extension, we will explain the position and respond within the applicable legal timeframe.

We may need information to verify identity before acting on a request.
Data Retention

How Long We Keep Data

We retain personal data for the period needed to manage enquiries, deliver courses, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymise it where appropriate.

Records are kept only for as long as needed for the stated purpose or to meet legal and operational requirements.
Policy Updates

Changes to This Notice

If we make material changes, we will update the notice on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

This notice may be revised to reflect changes in our practices, services, or legal requirements.
Data category

Data We Collect

We may process contact details, enquiry details, level screening information, course preferences, timetable choices, payment-related records, attendance information, progress review notes, and technical data such as device and usage information. Where relevant, we also process information needed to manage group placement, course materials, and communication about scheduled lessons.

The categories of data collected depend on how a person enquires about courses, enrols, or uses the website.
Collection source

How We Collect Data

We collect personal data from course enquiries, level screening, enrolment forms, lesson administration, payment interactions, messages sent through the website or by other contact methods, and records generated during course delivery. We may also receive limited technical data from browsers and connected systems used to operate the site.

Some information is provided directly, while other information is created during booking, teaching, and website use.
Cookie category

Types of Cookies

The website may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.

Cookie use is limited to common operational and analytical purposes.
User control

Cookie Controls

We use standard browser and device controls to manage cookies where available. Users can block or delete cookies through their browser settings, and may need to repeat preferences after doing so. Some cookies are necessary for basic site operation, while others support performance and usage analysis.

Cookie choices can usually be adjusted through browser settings, and some site functions may be affected if cookies are limited.